ask an expert > pet insurance
Ask Dr. Jack Stephens about Pet Insurance
Dr. Jack Stephens is the founder of pet insurance in the United States and most recently of Pets Best Insurance. A former practicing veterinarian, Stephens is a pet enthusiast who shares his home with multiple dogs, two cats and several horses. Jack's driving passion to increase the quality of pet care encouraged him to found Pets Best.
Jack has written and published numerous articles about pet health insurance, was a contributing author for a leading veterinary trade magazine, and is a vocal advocate for the positive effects pets have on our lives.
Pet Insurance Questions (40)
What does insurance typically cover?
What does insurance typically cover?

Leeah,
Pet health insurance is a method to easily budget for your pet's future unknown accidents and illnesses. By paying an affordable monthly premium you can gain five times the leaverage by having insurance that reimburses you at 80% after your deductible. It covers thousands of medical conditions, every thing from a sprain to cancer. It reimburses you for exams, treatments, prescriptions, treatments, surgery and diagnostic test that your pet needs. Be sure you get an 80:20 plan and not one that pays from a schedule of benefits, or you may recieve less reimbursement if not tied to what your veterinarian actually charges. You can recieve a friend of the Foundation discount on this site for your pet also. Note, pet insurance does not cover pre exisiting conditions currently existing whether diagnosed or treated. Dr. Jack
How can I afford insurance for multiple pets?
This has always been my dilemma - what if you have several animals (up to 10 or more - mainly dogs and cats) - how can you afford insurance on all of them?
I don't usually take my animals to a vet - because they seem to gouge you with expenses. My last bill for a dying puppy (told it had parvo...) was over $2,000! That's not money that is lying around - we are still paying high interest and payments to care credit - from almost a year ago.
All of our animals are fixed via a spay/neuter program. Our pets have been either adopted or “found.” I wish there was a less expensive way to properly care for your pets. What do you suggest?
Thank you ^_^

Sho,
Most pet insurers provide multiple pet discounts. I understand your dilema, as we have 8 and our monthly premium is heft for 8 dogs, even with the substantial discount. But, not treating my own pets anymore, I find it has been very good investment. Some of our pets have had major problems, including Gastric Torsion (bloat), bone cancer, gastroenteritis, chronic bladder infections, which more than returned my premium on all of them. Of course some have not needed the insurance, but I am still ahead. But remember, you hope you don't need it, because it means your pet has a medical problem, but nice to know I get 80% coverage. With your number of pets and the Friends of the Foundation discount you recieve the maximum discount permitted by your state. Dr. Jack
What is your advice on which plans are best?
I am a practicing veterinarian and I want to make recommendations for pet insurance to my clients. I have come across many plans and products. What is your advice on which plans are best?

Ed,
First let me say I am biased, having founded the pet health insurance industry in the United States and President of a Pets Best Insurance. You can go to www.naphia.org to view companies that founded the North American Pet Health Insurance Association. The association was founded to set standards, raise awareness and improve the perception and value of pet insurance. You can also go to the American Veterinary Medical Association Insurance Trust,www.avmaghlit.org to view a "White Paper" and Q&A on their partnership with Aetna and Pets Best. There are several good companies out there and you want to recommend one that will not cause a problem or incomplete coverage for your clients. Look for one that pays 80:20 after a deductible, do not recommend one that pays from a benefit or fee schedule that is not reflective of veterinary care. Ask your colleagues who performs with simple straightforward claims processing. In the end you only want to recommend when it reflects well on you and your practice. Dr. Jack
What is your advice on which plans are best?
I am a practicing veterinarian and I want to make recommendations for pet insurance to my clients. I have come across many plans and products. What is your advice on which plans are best?

Ed,
First let me say I am biased, having founded the pet health insurance industry in the United States and President of a Pets Best Insurance. You can go to www.naphia.org to view companies that founded the North American Pet Health Insurance Association. The association was founded to set standards, raise awareness and improve the perception and value of pet insurance. You can also go to the American Veterinary Medical Association Insurance Trust,www.avmaghlit.org to view a "White Paper" and Q&A on their partnership with Aetna and Pets Best. There are several good companies out there and you want to recommend one that will not cause a problem or incomplete coverage for your clients. Look for one that pays 80:20 after a deductible, do not recommend one that pays from a benefit or fee schedule that is not reflective of veterinary care. Ask your colleagues who performs with simple straightforward claims processing. In the end you only want to recommend when it reflects well on you and your practice. Dr. Jack
Is insurance cost effective for cats?
Have looked at the insurance Plans! To cover my three cats effectively, it looks like I will have to pay around 30 dollars per cat per month! Is this about right? I would image getting a plan where you could choose features, such as covering costly teeth cleaning would be more expensive! Is insurance cost effective for cats? Had a bad run lately where costs where high!

Don,
Most insurance you buy and hope you do not use it. But pet insurance seems to have a different attitude, most measure their expenses and consider whether it is worth the risk for the monthly premium. But insurance is against the unknown. Some pet owners use it a lot or a lot once or twice, while others use it very little. You just don't know. Pet insurance is simply a way to budget an affordable monthly premium in exchange for 80% reimbursement when you need it.
To lower the premiums for three cats consider a higher deductible or a lower limit per incident plan, both of which will lower the premium. Also, make sure you get a multiple pet discount for three. Most companies will also offer a discount if you pay annually instead of monthly. And look at group discounts available, such as on this web site for "Friends of the Foundation." All of which could lead to hefty discounts in your premium and give you great protection for unexpected pet care. Dr. Jack
How do I find a good policy for my dogs?
I am looking for get pet insurance on my dogs...however I don't know ANYTHING about pet insurance - what to look for, what’s a good policy etc.? My dogs are working hounds, usually very healthy although in the last year we have spent ALOT of money on an unforeseen pneumonia issue and also some injuries procured during work. Any suggestions on what policies are best, are there any policies that will cover a dog with an existing condition.

Liz,
First since your dogs are "working" you need to find out if the pet insurance will cover them. Some policies will not cover working dogs. Second check with trusted sources for a recommendation. Your veterinarian, the veterinary staff have the most interaction and know which ones are best and perform. Second would be friends that have a policy, although their experience will be limited to one or two. At least they will know if they are happy. Morris Animal Foundation has an affiliation where you can receive a "friends of the foundation" discount on this site.
Be sure you get a plan that pays a flat percent of your vet’s bill and does not pay from a benefit schedule or fee schedule. These schedules are typically much less than most vets charge and your reimbursement at claims time may be disappointing. Then there are deductible options, per incident limits, many features to think about. Also, only get a policy that does not stop your coverage due to your pet aging. Some will not insure older pets and you want to be able to maintain coverage into the golden years up to any age and not be cut off. Dr. Jack
Are their any insurance plans that cover trachea problems?
Are their any insurance plans that cover trachea problems?

Carl,
It depends on the condition and when it developed. If the condition you are referencing is already present then the answer is no. The pet must be insured prior to a medical event, just as an auto has to be insured before the crash. If insured, then most conditions affecting the trachea (there are not many) would be covered if not congenital. Dr. Jack
Should I buy pet insurance if I’m living temporarily out of the country?
Hello! I am a spouse of a military member and we are currently stationed in Germany. We have a four month old Welsh springer spaniel and we would like to get insurance for her as soon as possible. We realize and understand that Pet's Best does not cover pets outside the U.S. but would it be wise to purchase insurance now, while our dog is young and condition/disease free, even thought it won't work over here? That way when we return to the states, she will be covered? Thanks for your help.

Janelle,
I have good news and bad news, our policy is good anywhere for licensed veterinary care for your pet that is eligible according to policy terms. The bad news is we cannot "sell" outside our jurisdiction or the 50 states. If you are visiting or not yet obtained your puppy and do so here you can purchase with a US address. As your pet moves with you or travels on vacation it is covered. We have had claims from Germany, France, even Japan. Always best to get insurance when no medical problems, but we insure pets of any age. We had a 17 year old cat enroll and is now 20 years old! Of course the premiums are higher with older age. Thank you for your dedication and the service your husband provides our country. Dr. S PS don't forget the Foundation discount when you do enroll through their site, with US address required.
Will insurance cover teeth extractions that have been diagnosed already??
Hello, I have a cat that is about 3 years old and has been a street cat most of his life, i have recently been able to afford a few shots and have brought him indoors, letting him go outside when it’s warm so he doesn’t go stir crazy. He has always drooled and had a hard time eating, the vets discovered his back teeth were infected and needed to be extracted with the hefty price of $900 something i cannot afford, i had been able to afford antibiotics to get rid of infection. I had let him out the other day to go play since it was warmer then usual he came back and both of his top-front canines are broken, they are very loose and it is very hard for him to eat, and already missing most of his teeth he drools uncontrollably. I really want to help this cat, i love him but i cannot afford $1800 for his teeth. He needs theses removed but i don’t know what to do, are there any insurances that cover the extractions?
He needs help ASAP but i don’t have that kind of money what can i do?!
HELP!

Belinda,
Insurance is purchased prior to a problem for the unexpected future medical problems. Now you need financing option which is also available. Ask about Chase Health Advance or other options with your vet.
It is just these types of unexpected medical events that I continue to lobby on behalf of pet health insurance. By paying an affordable monthly premium, then you have the help of 80% coverage with the right plan. Sorry, too late on this problem, but not for other future medical events which will happen. Dr. S
Which insurance is best for my cats?
I have 5 cats - I have just spend over $500 because of one getting upper respiratory problem and passing it on to the other 3 (1 is totally outdoor only). I cannot be doing this or taking them all to the vets at the same time to get a discount!
I'm thinking of getting some pet insurance for them to help with future problems. What would be a good one for them to save me money and be able to vet them when necessary?
Thanks,

Sue,
Just answered similar question and stated I am biased, since I am with Pets Best Insurance,www.petsbest.com. But did point out that you can get a "Friends of the Foundation" discount on this web site by clicking though to Pets Best and multi pet discount, but limited to 20% total discount, except NY, which has limit of 10% by law.
Pet Insurance is a great way to budget. Pay an affordable monthly premium and then when (not if) your pet has medical problems, you can get 80% covered after deductible.
Be sure you get a plan that pays 80%, not one with a benefit or fee schedule which determines reimbursement. As those are usually much less on average.
Another source is www.naphia.org where companies, including Pets Best are members of association that adheres to high standards and independent reviews of service.
But, with five cats, even with discount it will cost you. However, you may jump way ahead in few months, a year or longer if you stick to it. I cannot tell you how many times in these hard economic times that I hear of pet owners not having the funds to take care of their beloved pet. Pet Health insurance is a way to always be prepared. Dr. S
What does insurance typically cover?
What does insurance typically cover?

Leeah,
Future, unknown accidents or illness is covered. It will not cover conditions already present with a pet. It will cover office visits, exams, treatment, surgery, hospitalization, diagnostic test and prescriptions for covered conditions. This list of conditions covered is literally thousands of things that can and do happen to pets, from a sprain to cancer. The policies are reimbursement, in that you typically pay your vet and seek reimbursement.
So be sure you purchase a policy that reimburses you a flat percentage, such as 80% of "YOUR" vet’s bills, not from a fee or benefit schedule, which may be considerably less. With a 80:20 plan you pay the deductible and 20%. With a benefit schedule you may considerably more, even more than 50% out of your pocket.
Insurance is a method to budget, by paying an affordable monthly premium and then receiving nearly five times (5X) the buying power when your pet needs medical care (with 80:20 plans) because the insurance is paying 80% of the care after the deductible. Then there are limits on per incident cost that you need to look at that range from $1,000 to $20,000. The lower the limit the lower the premium usually – same theory with the deductible. Not all plans are the same, so ask your veterinarian which ones pay and how fast do they pay you? Check out this site for a "friends of the foundation" discount or go to naphia.org for a list of pet insurers that belong to the North American Pet Health Insurance Association. Be prepared with a good pet policy to always be able to afford care. Dr. Jack
How can I afford insurance for multiple pets?
This has always been my dilemma - what if you have several animals (up to 10 or more - mainly dogs and cats) - how can you afford insurance on all of them?
I don't usually take my animals to a vet - because they seem to gouge you with expenses. My last bill for a dying puppy (told it had parvo...) was over $2,000! That's not money that is lying around - we are still paying high interest and payments to care credit - from almost a year ago.
All of our animals are fixed via a spay/neuter program. Our pets have been either adopted or “found.” I wish there was a less expensive way to properly care for your pets. What do you suggest?
Thank you ^_^

Sho,
I have the same problem, in that I have 7 pets. I have found that insuring them, although costly at over $300 per month has been beneficial. I have had one pet that had three gastric torsions and then had bone cancer. He alone made it worth the monthly cost, which I don't take lightly, as I pay for veterinary care same as everyone. Some years the insurance company is ahead and others I am ahead. Mostly I am way ahead at this point.
There are several ways to cut the cost of the insurance. First, there are multiple pet discounts. Second you can get 5% discount by enrolling through the Morris Animal Foundation web site. Third, you can elect higher deductible and cut the premium. Fourth, you could go for lower per incident limit and reduce the cost.
Insurance is for future unknown accidents and illness and has some benefits such as paying 80% after the deductible, which increases your buying power. You might have multiple medical events for one or more pets and you can budget for the expense. Of course, it comes with a price and if not needed, all it gives is peace of mind. Pet health insurance is another method, and of course I believe a good method to always be able to afford care and have that peace of mind or you can take your chances. Then when something happens you can borrow and have the interest as you noted or make sacrifices. But to me the value we receive from our pets emotionally and physically is worth the cost. Pets as you may know reduce stress and make us feel good by altering the positive hormones and chemicals in our bodies and reducing the stress and depression hormones, making them more enjoyable than medication which cost even more. Dr. Jack
Are there good online sites for evaluating insurance plans?
Are there any pet insurance affiliate programs available to help people get online insurance plans?

Robin,
There a few online sites, most of which are associated with or started by the company itself, which is problematic at best. The most popular independent site is www.petinsurancereview.com which has ratings of the companies. But, the ratings can be done by anyone with a web address and computer, they are not necessarily policyholders and in fact some may be ratings by company personnel which are planted. There is a new pet insurance association, www.naphia.org which is the North American Pet Health Insurance Association, made up of member companies who want to set standards for the industry and build awareness. They will soon have an Independent true rating by verified policyholders on their site for consumers to view real experience. Dr. S
coverage for exotic pets
Is Pets Best covering exotics yet? Any set pending date? Thanks!

Deb,
Sorry we are not covering exotics and not sure when we will, not this year I know. Stay tuned. Dr. S
Does any pet insurance company cover a preexisting disease?
Is there any pet insurance that would cover a preexisting disease? My dachshund has lymphoma. I'm afraid I may run short on funds. She is doing so well!!!!

Joseph,
Glad she is doing well. Pet health insurance has to be purchased prior to a medical event and does not cover preexisting conditions. Otherwise every one would only purchase it after a medical condition developed. Like only buying auto insurance if and after a wreck. Ask your vet about Chase Health Advance, which does financing for pets on great terms. Dr. S
Will insurance cover estimates from a previous ER visit?
I have a cat and she's been breathing heavily lately and also she have lost some weight as well. We took her to the vet today and found out that she has some fluids in her chest and close to her lungs which caused her to breathe heavily. What are the chances that my cat will get better after all the costly surgeries? They quoted me at the emergency vet clinic about $3000 to $5000 for everything. They took some fluids out today but not all. We are considering getting pet insurance, is it too late? What would you recommend at this point? And do pet insurance cover chylothorax or heart disease conditions?
Thank you in advance!!!!

Tyla,
If you had pet health insurance prior to the condition developing, then yes it would cover 80% of the expense after the deductible if you get an 80:20 plan and not one that pays from a benefit schedule which is lower than normal fees charged. But it is too late now. This is a serious condition and only your veterinarian can give you a prognosis. there are no guarantees when dealing with a serious medical condition. Too many other variable factors, but one thing for sure without treatment the outcome is bad. This is exactly why I started pet health insurance in the United States so pet owners could pay affordable monthly premium and then have 5X the leverage for care when needed for their pet. Dr. S
Who would you recommend for pet insurance?
Hello,
So, who would you recommend for pet insurance?
Thank you so much for your time!

Angela,
Know I am biased, since I am founder of Pets Best Insurance (www.petsbest.com). The Morris Animal Foundation also recommends us, as they have a link on their site where you can receive a "Friends of the Foundation" discount, plus multiple pet discount.
Pets Best also has the exclusive recommendation of the Insurance Trust of the American Veterinary Medical Association.
Or you can go to www.naphia.org and view four pet insurers, who are in the North American Pet Insurance Association, which Pets Best is also a member. Be sure you select a company that pays a percentage of YOUR vet bill, not from a fee or benefit schedule. Dr. S
Which companies will insure my snake?
Hello, I recently got an albino corn snake. It is my first exotic pet, it is a juvenile and in good health. The problem I am having is finding insurance for such pets. There is no way I would be able to afford veterinary costs if he were to become ill. The only insurance I have been able to find is VPI and I want to know if there are others options available to me incase I don't find VPI to be sufficient in what I need.

Yami,
No other pet insurance provider covers exotics. You should gain a sample of their benefit schedule and show it to your vet for comparison to their fees. Typically their benefit schedule does not fit veterinary fees, on average about 50-55% according to them. The main thing is to know in advance and if the premium is low enough to have a lower percentage of any vet bill covered, then you decide the value to you.
I can relate that your absolute best protection is "good animal husbandry" or the snakes environment, temperature, humidity and food. For exotic pets, these and stress from over handling or dramatic changes in their care (environment) are 90% of the cause for problems; improper environment, temperature and wrong foods. Get a good book on Corn Snakes, if you have not already and read up as much as you can on their needs. From you planning and question, I would presume you have already done that and want to do more. With proper husbandry, your chances are greatly diminished of a problem. Dr. S
Which pet insurance is the best value for the money?
Which pet insurance is the best value for the money you have to pay? I have 3 cats and 2 dogs that I am interested in getting the insurance for but do not want to spend money on something that is not worth it. Could you please shed some light on the topic for me?? Thanks.

Jennifer,
Please know up front I am biased, as I am the founder of Pets Best Insurance, as well as the founder of the entire industry in the United States. In 1982 I started the first pet insurance that succeeded and is still the largest pet insurer. In 2005 I started Pets Best because I wanted a better product for pets and pet owners.
There are now 16 pet insurance providers and they vary a lot in value and price. Although it is difficult to discern which are "better" from looking at the web sites, I think the best method is to gain a recommendation from someone or some group you trust.
Obviously, the Morris Animal Foundation trust and recommends Pets Best. In fact you can receive a "Friend of the Foundation" discount by enrolling through the Morris Animal Foundation web site. In addition, I am most proud to state that Pets Best Insurance is also exclusively recommended by the American Veterinary Medical Association-Group Health & Life Insurance Trust. They did extensive review "homework" for the veterinary profession and chose us. But again, I am biased. You can also go towww.naphia.org and get a list of pet insurance providers that belong to the North American Pet Health Insurance Association, which subscribe to high standards and independent reviews of their service and claim payments. Plus, whom ever you ultimately choose, be sure they reimburse your pet expenses based on your vets bill, not a benefit schedule or fee schedule, which is usually much lower than veterinary cost. Then you won't have any unpleasant surprises, only good surprise in protecting your pocketbook when, not if something happens. Dr. S
Does insurance pay for such things as X-rays?
Does this insurance pay for such things as X-rays required by OFA?

Sherri,
Typically not, as it is a hereditary condition excluded. The new policy we have underwritten by Aetna will pay a limited amount towards hereditary conditions of $500, $1,000 or $2,500 depending on the plan type.
The wellness/routine care riders do pay for annual visits, blood test, heartworm and parasite test, dentals and vaccines. The medical and accident portion would pay for x-rays if there was limping, pain in hip, fractures, etc. from trauma. And of course treatment. Jack
Is pet insurance expensive?
I heard pet insurance is expensive? I would love to cover my 12 year old black lab.

Not Really, there is a plan to fit most any budget.. Accident only is aroung $10 per month or less, a basic coverage with $1,500-2,500 per incident is around $15-20 per month, higher $7,000 per incident is around $25-35 per month. And there are higher per incident plans at $40-60 per month.
Wellness plans can be added from several companies that provide for annual check ups, vaccines, diagnostic testing, spay/neuter and teeth cleanings.
Older pets cost more, because just like humans they start having arthritis, heart and kidney diseases and higher incident of cancers. Not all companies will insure a 12 year, but those that do, will usually insure to any age. You want a plan that does not cease renewing because of age. Although medical problems and accidents can happen at any age, they become more serious as the pet ages. Finally, expect to pay more for a 12 year old lab, but it only takes one claim!
Should I consider pet insurance for a puppy?
My wife and I have a brand new puppy that won't have old-dog health issues for many years. Should I consider pet insurance for a dog this young? Why?

I think so, let me you give you an example that happened today and is common. A pet family in Houston adopted a lab mix breed puppy from a shelter. The first week he fractured his leg. It cost them nearly $2,000 and they did not have pet insurance. After that episode they bought pet insurance. Twenty-eight days later, the puppy swallowed a set of ear rings. It required surgery to remove the ear rings and later a post operative infection developed. Thousands of dollars later, which we paid the pet is doing fine.
The point is, you never know when it will happen. I have seven dogs insured, three have never used it, two infrequently, one fairly often but not too costly. And one has had three Gastric Torsion surgeries (bloat) cost grand total for three different episodes of nearly $9,000! What would have been difficult, since I no longer treat pets was easy. All I paid was the deductible and 20% on each claim. You never know!
Is my dog too old for insurance?
Can I insure my 10 year old Labrador retriever? She seems to be healthy but I worry about future health issues, like cancer.

With most companies you can insure pets of any age. We have 21 year old cat and 17 year old dogs insured. Although problems can happen at any age, the statistics are against us and our pets as we age. Although the premium will be slightly higher, well worthy the cost.
With pet insurance, do I get to choose my vet?
With pet insurance, do I get to choose my vet or do I have to go to specific ones based on the insurance?

With Pet insurance (one exception) you can choose any veterinarian. That is important, that you be able to maintain your trusted realtionship and be free to choose. In that respect pet insuance is better than many human health care plans where you cannot choose and may have to travel further.
You can also choose to accept emergency care or specialist care depending on your regular vetereinarian's hours and treatment options.
Are certain conditions not covered?
If you get a policy, are certain conditions not covered or does it depend on the type of policy you have?

All insurance policys have some exclusions of items not covered for the premium paid. Usually the list is not long and most all pet insurance have the exclusions or in some cases the entire policy on their web sites. Pet health insurance is written to cover future unknown medical problems that can happen to your pet. You never know when something will happen, so by paying an affordable monthly premium your pet is protected for Accidents usually in a few days and for medical conditions in 14-30 days, depending on the company chosen.
None cover current medical problems whether diagnosed or not (pre-existing). If symptoms are present before the policy was purchased and effective, then the condition would be pre-existing and excluded. Things like pet food, boarding, grooming, travel are usually excluded and wellness or routine care are available by endorsement by most pet insurance plans.
should we get insurance for future surgery?
We recently had to take my cat to the vet because of bladder stones. He's fine now but our vet said that he will probably need surgery in the future. Is it a smart investment to get insurance?

Yes, althought the current problem must be resolved or cured any future bladder problem, such as stones or infection will be covered with most all pet insurance. Confirm at enrollment that future bladder problems not associated with the current one are covered first if in doubt. I know our policy is that once a condition such as cystitis (bladder infection) otitis (ear infection) or bladder stones have been treated and cured, they are immediately eligible for future events.
But remember, there are still literally thousands of other conditions which are eligible. Certain medical conditions tend to reoccur. in fact JR one of my minature pinchers has had two bladder surgeries for stones, Obie, my Scottish Deer Hound has had 3, yes THREE Gastric Torsion (bloat) surgeries at $3,000! But my deductible and 20% made all very affordable and painless.
What are concerns with switching providers?
If I wanted to switch to another pet insurance carrier that does not have the same practices as my current one, would that be a concern for a new pet insurance carrier that I switched from one to another. What are the common concerns or what should I do upfront in order to avoid any issues in switching? Thanks, DaynaV

When switching carriers, be sure to ask about any concerns on switching carriers regarding coverage, benefits and cost. There is usually only one main concern, other than price and coverage when switching, that is any Pre-Existing or current condition. If there are no medical conditions ongoing, then it is not a problem.
Make a list of concerns or questions, call or email the company with your questions, that way there are no surprises. Obviously most all want your business, but fewer if your pet is older (we have no age restrictions) and less if your pet has serious medical condition ongoing. If this is the case you may be best to stay where you are if there is still coverage remaining.
Currently there is no data base for other pet insurers to know if you are insured elsewhere. My staff is told if a pet owner is considering or switching to Pets Best, to ask what specific concerns or questions the caller may have. This way we are both satisfied with our relationship going forward. Jack
Are older pets covered?
Jasmine is going to be 13 years old next month and i am interested in getting her some pet insurance since she is very active and running all over the place. any suggestions? Is the insurance expensive for pets? thanks, Michael Krauss/Michigan

Not all pet insurers will accept a pet that is 13 years old, some like PB will accept pets of any age. You should check FIRST, if the company will accept older pets and then Second and most important, will they continue to renew older pets. Some companies decrease coverage, increase co-payments or simply do not renew older pets.
Although younger pets have more accidents and certainly their amount of medical events, it is the "older" pet that really needs coverage since they have many more medical problems. Older pets get arthritis, heart and kidney disease, organs start to break down and of course the incidence of cancer is much higher in older pets. We have a 20year old cat enrolled and a 18 year old dog, which although healthy the pet owners knew they were luckier than most. At Pets Best we have a "Guranteed" issue of Accident only for any pet, even one with Cancer and issue the standard medical/accident coverage, (same as young pets) if the pet does not have any major current illness. Of course the price is higher due to the higher risk associated, but still reasonable. I pay about $50 per month for my 16 year old min pin SKEETER for the $7.000 per incident limit. Unfortunantly for PB, I make out more than than the premium I pay for most years. But that is the way of insurance, spread the risk, so all policyholders can always say yes to needed veterinary care!
Do plans cover dental?
I want to find pet insurance that covers dental

Dentals or teeth cleaning is considered a wellness or routine care procedure. You can either purchase as an add on to basic insurance (endorsement) or some plans have wellness built into coverages higher priced coverage, that our combination. We prefer to have the wellness as an add on endorsment and you can add or cancel the coverage if you want. Not all plans offer wellness (teeth cleaning) and not all allow the same amounts for the benefit. You should shop and compare benefits and price. There are several options available to fit most any need. Pets Best provides $100 toward teeth cleaning as noted in previous question from Kim.
Jack
pet insurance
how much does it cost to get pet insurance on a pitbull boxer mix who is 7months old and how do i get it?

Cassie,
The cost will vary by the plan you choose, the deductible, limits and the company. Generally you can get a good plan for a puppy for around $20-30 per month. the higher the deductible, the lower the premium, since you are taking more of the risk. Get a good 80:20 coverage with a $100 or $250 deductible since most veterinary care will be in the $400-1,000 range. But get one with limits at least $2,500 and that is on the low side. I would recommend higher, especially if you live in a bigger city. Do not get a plan with a benefit schedule, as you may get much less than expected reimbursement.
You can get a "Friends of the Morris Foundation" discount on this site with one company. You can also go to www.naphia.org for a list of companies or ask your vet which plan they recommend. Dr. Jack
Insurance for epileptic canine
Is there any insurance that covers dogs with epilepsy and if it's not covered than will this mean that I will pay for the entire cost of medication and any emergency care for cluster seizures?

Samantha,
If the insurance was in place prior to manifestation of the symptoms, most plans should cover the condition. If hereditary for your breed, it may be excluded by some. If not insured, then yes, pre-exisiting conditions are excluded. Othewise, everyone would wait until they had a financial need to buy the insurance. Insurance is to be purchased prior to the need for it to work. Dr. Jack
Kidney Disease Coverage
Hello Morris, can you tell me do you offer pet insurance which provides
ongoing chronic coverage for a dog with Kidney Disease. Post treatments
& routine blood work are indefinite. Or would you know of an
organization out there that would provide this type of special coverage.
I've exausted my benefit with my current pet insurance. Many other
companies do not accept animals with "pre-existing" conditions. Thanks,
GC New York

Guy,
Through the "Friends of the Foundation" Pets Best offers a discount for pet insurance. The pet insurance offered, Pets Best Insurance does provide for chronic care of medical conditions which are covered under the policy.
However, what appears to be happening is that you have pet insurance now, but have reached the limit of coverage for this condition? If that is the case, then there is no coverage available for pre-exisiting conditions. But typically, if accpetable most insurance providers will cover other non related medical conditions that develop after the new policy is in effect. But no coverage exist for problems already present.
This is another reason that pet owners need to be sure they purhcase policies with higher limits. We all think it will never happen, but as you are experiencing a severe or chronic condition with a pet can reach maximium limits, so best to purchase a policy with a high limit to protect yourself. We provide $2,500/7,000 and $14,000 per incident limits, no annual limits and lifetime limts of $42,500 and $100,000. Dr. Jack
Coverage
My Yorkshire Terrier was just diagnosed with Addison's disease. I was wonder if I can still get pet insurance even though she already has the disease.
Thank you.

Isabella
If she is stable you may be able to obtain insurance, but of course the Addisions would not be covered for benefits. In fact Addisions can have other side affects and complications that most pet insurers will not accept for coverage at all. You should disclose the condition and send medical records if she is stable demonstrating the stability and ask for consideration. Dr. Jack
Fragmented Coronoid Process
We purchased pet insurance a couple of months after we purchased our puppy obviously not knowing he would develop FCP. The 1st time we took him to the ortho and had x-rays ($800 in addition to the $200 billed by our vet to refer us to the ortho) it was too early to tell. He began limping more visibly (9 mo) later so we went back to the ortho for more x-rays. Another $500 and a recommendation for surgery ($2200-$2500) we are told this FCP development would not be covered. Besides trying to get credit which is not an option because we are in the middle of a refi what are our options?

Melissa,
A fractured cornoid or "elbow dysplasia" is one of the typical hereditary exclusions to coverage. You might try ChaseHealthAdvance.com which has 12,18 and 24 month no interest payment plans. It does require your veterinarian to particpate with Chase (or any other similiar option). But they do it all the time to help find financing for pet owners. Chase simply has the best options right now for pet owners. It would be on your credit report, but you might consider timing it after you have your refi approved.
Also, I would strongly suggest you maintain your insurance, as many many other conditions can and do develop that are covered. With our program you could have up to $2,500 for any one incident of hereditary defects in our new policy, not yet available in all states, which certainly would have covered the condition. Pet insurance is still a good idea. Dr. Jack
Declawing
is there an insurance company that covers declawing for cats? It doesnt have to be fully covered, just a coverage for that.

Sorry Alicia,
This is considered elective procedure and not covered. you may want to try cat scratching post, with some cat nip on the post and train your cat only this area is scracthable. use spay bottle with water to squirt your cat if they start to scractch furniture. They will associate the furniture with the water squirt and not you. Never use physical punishment, as they will shy from you. If still a problem, talk to your vet about tendonectomy or cutting the tendon, but not the declaw or removal of the entire last digit with the claw. Dr. Jack
pet insurance
where can i get good, affordable pet insurance for my 3 year old dog in Florida?

Claudia,
You can go to www.naphia.org and see a list of six pet insurers which offer a variety of plans. you can also link onto Pets Best through the Morris Animal Foundation web site and recieve a "Friends of the Foundation" discount, plus any multiple pet discounts if you enroll other pets.
Affordable insurance can be obtained by having a higher deductible and lower limit plan. But of course, then you will have more out of pocket and may run out of benefits for a serious problem. Get a plan that fits into your monthly budget, so you do not notice it. Also, be sure the plan you choose (all Pets Best Plans do) pays 80% of your veterinarians fees, not from a benefit or fee schedule. That way you will not be surprised by less than you expect reimbursement. Also, remember all pet insurance at this time is reimbursement insurance, so you are out of pocket for awhile. You also want a company that reimburses fast, not slow to pay since it is your money. If you have a very high expense, most vets will bill the company after verification of coverage, but some will not. Dr. Jack
Pre-Existing Condition
I have an 8 month old german shepard/pit bull mix that was limping for over a month. I took her to the vet several times, each time trying something different to ease her pain. I finally got xrays and found out she has Hip Displaysia at the age of 8 months old. I was looking into pet insurance before this happened, but now that it is in my file, it is a 'pre-existing' condition, and I can't seem to find an insurance provider to help with the cost of her total hip replacement that she will need. Any help out there? CareCredit doesn't apply to me and my husband, as our finances are too tight to get approved. Any help...whether it is a % off of the surgery, or an SPCA/ASPCA educational surgery....or what ever the case may be, I need help for my little girl Dayse-Mae.
Lindsey G.

Lindsey,
In addition you might inquire about ChaseHealthAdvance where they have lower credit scores to qualify. To what degree I am not sure. Otherwise, check with your local veterinarian on organizations in your area that may provide financial help. This is unfortunate situation, all the more reason to buy pet insurance before a problem develops, because it doe not cover pre-exisiting conditions. In our case, we have limited $500/1000/2,500 coverage for hereditary conditions, not the full 80:20 coverage. Dr. Jack
what do they exclude
I have a toy poodle who has a hip joint problem that has not been treated yet she is being nuetered next week and will be xrayed while she is out for the surgery. Is this a preexisting condition if I sign up for insurance today?

Yes, Jean
Insurance is for "future" unknown medical events. Same as auto insurance where you have to be covered prior to an accident. Otherwise the rates would be the same as your cost incurred. But there are still many thousands of conditions which could and do happen to pets that are covered besides the one pre-exisiting condition which is not. Don't wait for the next event before getting coverage. Dr. Jack
I HAVE 6 ANIMALS AND SPENT 25,000 LAST YR DO ANY OF THESE PET INSURANCE COMPANIES COVER CHRONIIC CONDITIONS
I HAVE CALLED 4 PET INSURANCE COMPANIES AND THEY ALL ARE SAYING THEY WILL NOT C0VER CRYSTAL IN A CAT NO MATTER HOW LONG AGO OR ANY DISEASE THEY MIGHT BE DIAG WITH SUCH AS CANCER DIABITIES OR ANY CHRONIC ILLNESS
WHY WOULD SOMONE GET INSURANCE THEN WHAT IS THE POINT AND SOMEOF THESE PLANS ARE 70$ A MONTH TIMES 6
ANY RECOMENDATIONS??

Carol,
Pet insurance is for future unknown medical events that can and do happen to pets. It is not for conditions present at enrollment. However, some companies, such as Pets Best will cover prior medical conditions if they are "cured" and do not require treatment, such as bladder infections, otitis or ear infections.
You can go to the MAF web site and call or email Pets Best and ask for a pre enrollment underwritting of what if any medical conditions would be excluded for your kitty. Send in the current medical records for pas 12 months and they will tell you if any conditions are excluded from coverage.
Remember, one or two conditions that are not curable, such as hypothyroid or seasonal dermititis are only two of thousands of conditions which can and do happen to our pets. So pet insurance coverage is still a good to protect your pocketbook and provide peace of mind. You can also lower the premium cost to you by having a higher deductible. Dr. Jack
Disallowing Vets to work on their own pets
Hi,
My dod is insured with Pet's Best.
I had a claim from October denied for my pet. You customer service sent on Dec 1 about a new policy that you will not cover fees by the vet working on their own pet.
Really? Really? When did that start and why would it apply before you let us know?
There are alot of implications to this discriminatory (likely legal, but discriminatory no less) choice that you may not have considered.
Please contact me @ IDrPets@aol.com

Lisa,
The new underwriting rule from our carrier does not permit a veterinarian to treat their own pets. Your pet can still be treated in the hospital, but needs to be treated by another vet in the practice or supervise the treatment. Notice was only recently given and your claim from October should not present any problem, will have it reviewed for you.
The underwriter feels just as with auto body shops or mechanics cannot repair their own damaged autos, they want to avoid vets treating and charging for their own pets to prevent potential abuse. Although, I have not seen any and felt it was unwarranted, they are taking the risk and have that right. Dr. Jack




